Privacy statement
Bluebits BV processes personal data as described below. If you have a question about this statement or about your data, email info@trikker.be.
Who is responsible
Bluebits BV, Vaartdijk 90, 2800 Mechelen, Belgium. Company and VAT number BE 0812.125.669. Contact: info@trikker.be.
The group Bluebits belongs to has a data protection officer. You can reach her through info@trikker.be, mentioning that your message is for the data protection officer.
What we process, why, and on what basis
| What we do | Which data | Why we may do so |
|---|---|---|
| Activating your licence and keeping it valid | Your name or company name, VAT number, address, email address, telephone, plus a technical characteristic of the computer you use Trikker on and the name you gave that device | Performance of our agreement (Art. 6.1.b) |
| Keeping your customer file and invoicing | Your contact and invoicing details, your orders and payments | Performance of our agreement (Art. 6.1.b) and our accounting obligations (Art. 6.1.c) |
| Helping you through the helpdesk or the chat | What you write to us, your name and email address, and the licence data relevant to your question | Our legitimate interest in helping you well (Art. 6.1.f) |
| Measuring our website | Visit data through Google Analytics | Your consent, requested through the cookie banner (Art. 6.1.a) |
| Contacting you about an expiring educational licence | Your name, email address, telephone number and school, and the licences that are expiring | Our legitimate interest in renewing an existing customer relationship (Art. 6.1.f) |
The technical characteristic of your computer is not a fingerprint of you: it is a value that recognises the device, so your licence stays tied to one computer. We do not process sensitive data such as health, religion or political preference, and we never ask for it.
Artificial intelligence in our helpdesk
We use a language model to draft replies and to staff the chat on our website. For that, the content of your message goes to Anthropic PBC, our processor in the United States. A colleague reads and sends every reply: no decision about you is taken by a computer alone. So do put your question in plain language, but do not send us data you do not need in order to ask it.
Who we share your data with
We do not sell your data and do not use it for third-party advertising. We share it with the parties we need in order to work: Odoo (our business software, hosted in the EU), Stripe (payments), our accountant, Microsoft (email and collaboration), Google (website statistics), Anthropic (the language model above), our payroll agency for our own staff administration, and the agency that contacts schools about an expiring educational licence. Each of them may use your data only for what we ask.
Outside Europe
Most of your data stays within the European Economic Area. Data goes to the United States with three parties: Stripe for payments, Google for website statistics and Anthropic for the helpdesk. Those transfers rest on the EU-US Data Privacy Framework and on standard contractual clauses approved by the European Commission. Would you like the details, ask for them through info@trikker.be.
How long we keep your data
| Data | How long |
|---|---|
| Your licence and contract data | As long as you are a customer, and at most ten years after that |
| Invoices and accounting records | Seven years after the close of the financial year, because the law requires it |
| Helpdesk tickets | At most five years after the ticket is closed |
| Website statistics | Fourteen months |
If a dispute is running, we keep the data concerned until it is settled.
Your rights
You have the right to see your data, to have it corrected or erased, to have the processing restricted, to object, and to receive a copy in a common file format. If you give consent for cookies, you can withdraw it at any time; what we processed before that stays valid.
You change your address, email address and telephone number yourself in the customer portal, which is also the fastest route. Your company name and company number we change, because those appear on your licence.
To exercise one of your rights, email info@trikker.be. We answer within one month. If your request is complex we may extend that by two months, and we tell you so within the first month. It costs you nothing. We may ask you for extra information if we are not certain it is you, and we never release data of a company other than your own.
If you disagree with how we handle your data, tell us first. You can also always lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, or go to court.
Changes
This statement was last updated on 30 August 2026. If we change it, you will always find the new version on this page.